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720: Your Competitors are after your Best Customer

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How does your company respond to after-hours situations that are pretty desperate?  Like if a customer calls your company because two busloads of patrons just left their restaurant having wiped out most of its main inventory.  How your company handles this will show you where your company needs work because the DSR and Distributor who make it the easiest to do business with, will earn the business.

Independent operators are in the service business. DSRs and distributors who understand the “service business,” will earn thebusiness.

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