CAUTION: This show is 20 minutes short. Although this show is a little longer than usual, it is worth listening to on your computer, via download from iTunes or on your Smartphone because it is loaded with tips for DSRs. Take some notes!
The latest inductee to the AFDR Hall of Fame as February’s DSR of the Month, Marlot Pace, takes center stage with her customers as she not only trains her customers’ wait staff on “GUEST service vs. GUESS service,” she also includes the owners/management of these establishments in continuing education activities like marketing conferences so they both can learn and be more successful.
DSR Dave, and guest host, Joe the DSR, talk with Marlot and her customer, Melody Williford of American Pie Pizza about their working relationship. They discuss how they do business, and how they learn new ways of helping each other in these new economic times. They also talk with Melody about how other DSRs approach her in trying to get her business, and how many out of the 10 come back after the first call! Melody understands the old DSR trick of low-balling prices to try to get her to fall for it; not going to happen at American Pie Pizza, notta!
Listen to the show: